Privacy Policy
At UseFlex, we highly value the protection of your personal data and your right to privacy. We process your information in accordance with the UK General Data Protection Regulation (UK GDPR) and use your data solely for purposes that benefit you as our customer — such as processing your order, improving our services, and offering you a personalised shopping experience.
1. Data We Collect
We only collect personal data that is necessary for the operation of our online store and the delivery of our services. This may include:
Account Information:
Name, email address, encrypted password, delivery and billing address, phone number, and (optionally) date of birth and gender.
Order Information:
Details of orders placed, payment status, delivery information and returns.
Payment Information:
Your payment details (such as credit or debit card, PayPal, or Klarna) are securely processed by certified payment providers.
We do not have access to your full payment details at any time.
Newsletter Registration:
With your explicit consent, we collect your name and email address to send promotional emails. You may unsubscribe at any time using the link included in every email.
Contact Forms:
Information submitted through our contact form (name, email address and message) is used solely to respond to your enquiry and for internal follow-up.
Cookies and Analytics:
We use analytical cookies (such as Google Analytics) to better understand how visitors use our site and to improve your experience. These cookies operate anonymously and comply with Google’s privacy policies.
2. How We Use Your Data
Your data is used exclusively for the following purposes:
-
Processing your order and payment
-
Shipping your products and providing delivery updates
-
Customer service and support
-
Personalising your shopping experience
-
Sending newsletters and exclusive offers (only with your consent)
-
Improving our website through analytics
We do not share your information with third parties unless required to complete a service (e.g., couriers, payment providers) or when legally required under UK law.
3. Security Measures
We take your privacy seriously. We use:
-
SSL encryption for all data transfers
-
Secure data storage in protected databases
-
Strict access controls, allowing only authorised staff to handle your information
We implement appropriate technical and organisational measures to protect your data against loss, misuse, or unauthorised access.
4. Your Rights (UK GDPR)
As a customer in the United Kingdom, you have the right to:
-
Access the personal data we hold about you
-
Request correction or deletion of your data
-
Object to the use of your data for marketing purposes
-
Withdraw your consent at any time
-
Request data portability for information you have provided
You may exercise these rights at any time by contacting us:
5. Returns, Withdrawals and Consumer Rights (UK Law)
Under UK consumer law, including the Consumer Contracts Regulations, you are entitled to:
-
A 14-day withdrawal period after receiving your order
-
A refund for products returned unused, undamaged, and in their original or equivalent protective packaging
For faulty or incorrect items, you may request an exchange or refund within 14 days of delivery.
(If quiser, posso padronizar essa parte com o estilo britânico formal completo.)
6. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. The most recent version will always be available on our website. We recommend checking this page periodically to stay informed.
Contact
For questions about this policy or your personal data, please contact:
Kind regards,
The UseFlex Team