Returns and Refund Policy

📄 Returns & Refund Policy – UseFlex

At UseFlex, we want you to be completely satisfied with your purchase.
If you change your mind or discover a defect, we are here to ensure that the process is as smooth and transparent as possible.

Below you will find the details of our returns, withdrawal rights, and refund procedures, valid for customers in the United Kingdom, Ireland, Australia and New Zealand.

🔁 Withdrawal & Returns – Cancelling Your Purchase

Customers in the UK, Ireland, Australia and New Zealand are entitled to request a return within 14 calendar days after receiving their order.

This policy complies with the UK Consumer Contracts Regulations, EU withdrawal rights (for Ireland), and fair trading guidelines applicable in AU/NZ.

➤ Conditions for Withdrawal:

  • Return request within 14 days: Please notify our customer service via info@use-flex.com within 14 calendar days of receiving your product.

  • Unused condition: Products must be returned unworn, undamaged, in original packaging, and including all labels, accessories and any extras supplied.

  • Return costs: Return shipping costs are the responsibility of the customer, unless the product was delivered faulty.

➤ How to Return Your Order

  1. Contact our customer service before sending the item back.

  2. Pack the item carefully to avoid damage in transit.

  3. Once we receive your return, we will carry out an inspection within 10 working days.

  4. If the return meets all conditions, we will issue a full refund, including the original shipping fees, via the same payment method used at checkout.

⚠️ Faulty or Defective Product

If you believe your product arrived damaged or faulty, please contact us within 7 calendar days of receiving the item.

➤ Conditions for Faulty Item Claims:

  • Report within 7 days of delivery.

  • Product must be returned in its original condition, showing only the manufacturing defect.

  • The standard return procedure applies.

➤ Possible Solutions:

  • Repair (if applicable)

  • Replacement (if the item is in stock)

  • Full refund if repair or replacement is not possible

💳 Refunds

Once your returned product has been received and approved during inspection, the refund will be processed within 14 working days.

Refund Times by Payment Method

Payment Method Refund Processing Time
Credit or Debit Card Within 14 working days via your card issuer
PayPal Within 14 working days via PayPal
Klarna (Buy Now, Pay Later) According to Klarna’s refund schedule
Bank Transfer (if applicable) Within 14 working days

Note: Processing times may vary depending on your bank or card provider.

❌ Refusing Delivery

You may refuse delivery if:

  • The packaging is visibly damaged

  • The incorrect product was delivered

  • Accessories or components are missing

Please instruct the courier to mark the refusal and contact us immediately.

📞 Contact

For returns, defect reports or support, please contact:

📧 info@use-flex.com
📦 Return address: Provided by customer service upon approval of your return request.